Service

We use professional and systematic technical services to escort our customers, provide them with a valuable experience, adhere to long-term principles, always put the customer's heart at heart, and make customer satisfaction our lifelong pursuit.

• Service Commitment
  We are dedicated to our customers, proactively understanding and addressing their needs. Every customer issue is treated with the utmost urgency and importance as if it were our own.

• Warranty Commitment
  All products are backed by a one-year warranty from the date of successful on-site commissioning.

• On-site Commissioning Service
  After product delivery, our technical team will assist with installation and commissioning, and provide operational training to the customer's staff. Departure occurs only after formal acceptance by the customer.

• Training Services
  Upon customer request, we provide comprehensive training at our facility, conducted by skilled technicians. Training typically lasts one week, with accommodations and meals arranged by us. Trainees receive certificates upon passing the assessment.

• Maintenance Services
  During the warranty period, if an issue cannot be resolved remotely, our technicians will arrive on-site within 72 hours of notification. All repairs are free of charge unless caused by improper operation.

• Lifetime Service Support
  After the warranty expires, we continue to provide lifelong support to all compliant customers, offering spare parts and technical services at highly favorable prices.

• Archiving & Follow-up
  Upon contract completion, a detailed customer file is created containing all relevant documentation. Our engineers maintain direct communication with users to ensure issues are resolved promptly and effectively.